Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, mailing address, and payment-related details.
• Account Information: Username, login credentials, and profile details.
• Usage Data: Pages visited, booking history, and interaction patterns on the platform.
• Technical Information: IP address, browser type, device identifiers, and operating system.
• Media Content: Photos or videos captured during events (which may include individuals present at the event).

2. Purpose of Data Collection

We use your information to:

• Facilitate bookings between clients and artists.
• Process payments and issue booking confirmations and receipts.
• Send booking updates and service-related communications.
• Improve platform performance and user experience.
• Comply with legal and regulatory requirements.
• Prevent fraud, misuse, and platform abuse.

We do NOT sell personal information to any third party.

3. Sharing of Information

We may share information only in the following circumstances:

• With Artists or Clients: To complete booking transactions.
• With Service Providers: Payment gateways and hosting providers (under strict data processing agreements).
• With Legal Authorities: When required by applicable law or court order.
• During Business Transfers: Such as mergers, acquisitions, or restructuring.

We do NOT rent or trade personal data.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data from unauthorised access, misuse, alteration, or disclosure. However, no system can guarantee absolute security. Users are advised to protect their account credentials.

5. Data Retention

We retain personal data only for as long as necessary to: fulfil service purposes, comply with tax and legal obligations, and resolve disputes. After this period, data may be securely deleted or anonymised.

6. Your Rights

Subject to applicable Indian laws (including the Digital Personal Data Protection Act, 2023), you may have the right to:

• Request access to your personal data held by us.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent where processing is based on your consent.

To exercise your rights, please contact us at: [email protected]

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyse website traffic, and enhance platform functionality. Users may manage cookie preferences through their browser settings. Disabling cookies may affect certain platform features.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

ArtizenLive services are intended for individuals above 18 years of age. Where performances involve minors, guardian consent and applicable Indian child protection law compliance are mandatory. We do not knowingly collect personal data from children without appropriate authorisation.

10. International Data Transfers

If personal data is processed outside India (for hosting or technical services), we ensure that reasonable contractual and technical safeguards are in place to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the platform with a revised effective date. Continued use of the platform after such updates constitutes acceptance of the revised policy.